Refund Policy

Thank you for shopping at SofthubUSA, accessible at https://softhubusa.com. We offer digital products delivered directly to your email, ensuring a swift and secure purchase experience. Our Refund Policy is crafted to clarify the circumstances under which refunds may be provided.

1. Digital Product Nature

As we provide digital goods (e.g., software licenses), delivered instantly via email, our products are deemed "delivered" once the email with the product details is sent to the email address you provide during the purchase process.

2. Refund Eligibility

• Non-returnable Goods: Due to the digital nature of our products, they cannot be "returned." As such, all purchases made on our website are non-refundable once the product key is delivered, except as specified below.
• Faulty Products: If the product key you receive is non-functional, incorrect, or if you experience any issues preventing the activation or proper use of the product, you may be eligible for a refund or replacement.
• Duplicate Purchase: In cases of a duplicate purchase or incorrect purchase, please contact us immediately for resolution.

3. Refund Process

To initiate a refund or exchange, please take the following steps:

• Contact Us: Send an email to info@softhubusa.com within typically 7-14 days of your purchase. Include your order number, the email address used to make the purchase, and the reason for the refund request.
• Verification: We will verify the product key and your purchase details. For product issues, we may require additional information or screenshots to understand the problem.
• Outcome: If your refund request is approved, we will process the refund to your original method of payment. Please allow a certain number of days for the refund to appear on your statement (typically 5-10 business days, depending on your bank).

4. Refund Denials

Refund requests may be denied if:

• The product key has been activated or an attempt to activate it has been made, as evidenced by our activation tracking.
• The request falls outside the designated time frame specified in our policy.
• The issue with the product arises due to user error or failure to meet system requirements stated on our product pages.

5. Contact Information

For further inquiries or to request a refund, please contact us at info@softhubusa.com. We aim to resolve issues swiftly and to your satisfaction.

6. Policy Changes

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.